Frequently Asked Questions

  1. Q:
    What if I need local repair services to address my after-sales issue of X8SE?
    A:

    Fimi  has  been  helping  customers  locate  3rd-party  repair  centers  who  can  provide  local  languages  and  technical  supports.  The  Fimi  support  team  is  always  at  our  user's  service,  but  if  any  users  have  the  needs  for  local  repair  services,  they  might  as  well  try  reaching  out  to  these  3rd-party  service  centers  (don't  forget  to  share  with  us  your  experience  with  these  local  services.  Note  Fimi  will  not  be  responsible  for  any  charges/fees  incurred  between  the  customer  and  3rd  party  center).


    Germany
    FPV1.DE,  w/  German,-English,-French-speaking  staff
    Email:  support@fpv1.de
    Tele.:  +49  6251 8255 911
    Whatsapp:  +49  1590  8409  143


    Indonesia
    Afandyx-store
    w/  Indonesian,-English,-Chinese-speaking    staff  :  HUGO
    Email:  hugostoreidn@gmail.com
    Tele.:  +62-812-5000-2883
    Line  or  Whatsapp:  +62-812-5000-2883


    España
    www.canarias-stock.es/ Español,-English, staff
    Email: soporte@canarias-stock.es
    Tele.: 626 531 801 / 928 322709
    Whatsapp: 626531801


    Turkey
    Oyuncakhobi Teknolojik Urunler Tic A.S 
    Turkish, English-speaking staff
    Email: ibrahim@oyuncakhobi.com
    Tele.: 08505005515
    Whatsapp: +90 538 636 37 60
    https://www.oyuncakhobi.com


  2. Q:
    What should I do if I look for Fimi's support or after-sales?
    A:

    If you have any inquiry, please submit an "After-sale Service Acceptance Form" to support@fimi.com. This form contains the necessary information to speed up your After-sale service progress.(Filling this form just needs 1-3 minutes.)
    Our support team will guide you through the preliminary diagnosis process. We will reply to you as soon as possible once we received your form.

  3. Q:
    What should I pay attention to after getting the drone?
    A:

    1. Please read the Quick Start Manual, Disclaimer and Safety Operation Instruction first.

    2. Please fully recharge the drone and RC.

    3. Please update to the latest firmware.

    4. Please calibrate the RC, compass and gimbal before taking off in an environment without electromagnetic interference.

    5. Drone tail should face the user when flying.

    7. Please do not get close to the drone when propellers work.

    8. FIMI doesn’t provide TF card, so please purchase C10/U3 TF card with the storage of 8G-64G.

  4. Q:
    What should I notice about flying environment?
    A:

    1. Please stay away from buildings and trees, which might weaken GPS signal, so precise landing and RTH may fail.

    2. Please do not use the drone in bad weather like gales, heavy snow, heavy rain, fog, etc.

    3. Please stay away from obstacles such as railways, highways, high-rise buildings, electric wires, water, etc.

    4. Please stay away from an environment with electromagnetic interference such as cell phone base station and high-power transmission equipment, etc., when using the product.

  5. Q:
    What's the maximum flying height and distance of the drone?
    A:

    X8SE is designed for consumer use. Its main goal is satisfying consumer's flying experience. It can reach as high as 500m, and as far as 5000m. Once the drone reaches its maximum height or distance, it will stop climbing or going forward.

  6. Q:
    How to “emergency stop” the motors?
    A:

    If the motors do not automatically stop due to the aircraft roll, please push the left joystick inward and downward to the maximum extent, and simultaneously press the remote control automatic takeoff/automatic landing button for 5 seconds, and the motor will stop.

  7. Q:
    How to calibrate the remote control?
    A:

    During the flight, the drone's behavior isn't matching commands from the remote control operation, you can try to calibrate the remote control. Calibration method: Select Remote Control Calibration in App Remote Control Settings > Click to enter the median calibration, do not touch the joystick >after the median calibration is successful, jump to the joystick calibration > after the joystick calibration is successful, jump to the wheel calibration.

    Note: When the remote controller is calibrated, please turn off the power of the drone; during the flight, the remote controller cannot be calibrated.

  8. Q:
    How does the remote controller connect with the drone?
    A:

    The remote controller and the drone that have been connected before shipping. The remote controller and the drone will automatically be connected successfully after turn on the power button. When the remote controller is replaced or the drone is replaced, the remote controller and the drone must be manually operated. For code operations, as follows:

    Start the drone > Turn on the remote controller, wait 15 seconds, press and hold the power button until the remote controller beeps, the remote controller power button flashes red light > short press the aircraft pair code button, the aircraft tail yellow light goes out > After the code is successful, the remote control power button white light is always on, the battery indicator is off, the aircraft yellow indicator light is always on.

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